Suspension - Sterling Silver Necklace

If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund. Items must be unworn, in original condition, and returned in their original packing. Refunds will only be issued once the returned item has been received and inspected. Shipping costs are non-refundable, and return shipping is the buyer's responsibility. Custom or personalised pieces are final sale and cannot be returned or refunded.

If a piece breaks due to a craftsmanship issue within 30 days of delivery, repairs will be free of charge. After 30 days, repairs may be available for a fee, which will be assessed based on the extent of the damage and the materials required. The buyer is responsible for shipping costs associated with repairs. Damage due to normal wear and tear, improper care, or accidents (such as dropping, other damage, or exposure to chemicals) is not covered under free repairs. 

Orders are typically processed within 3-5 business days. Processing times may be affected by unforeseen circumstances such as severe weather or supply chain disruptions. Once an order has been shipped, delivery times are determined by the carrier and may be subject to delays beyond our control.

 

Domestic Shipping:

Orders are shipped via USPS Priority Mail or Priority Express Mail, with tracking information provided. Delivery times vary depending on the selected service. Free shipping is available for orders over $250; for orders below this threshold, shipping options and rates will be displayed at checkout.

 

International Shipping:

International shipping is available to Canada, Mexico, Europe (both EU and non-EU countries), Australia, and New Zealand. Shipping options and pricing will be provided at checkout.

 

All international shipments are subject to customs duties, taxes, and fees, which are the responsibility of the customer and are not included in the shipping cost. Customs processing times vary by country and may delay delivery. Customers are responsible for verifying import regulations and estimated customs clearance times before placing an order.

 

In compliance with UPS regulations, international jewelry shipments cannot exceed $500 in value. Orders exceeding this limit will be split into multiple shipments, with an additional shipping charge. Shipping to Russia and Belarus is unavailable; orders from these countries will be canceled and refunded.

 

If an international package is refused or abandoned due to unpaid customs duties or incorrect address details, no refunds will be issued for the order or shipping costs. If a package is returned to the sender, reshipment fees will apply.

 

Shipping Responsibility and Restrictions:

Once an order has been shipped, the carrier assumes responsibility for its delivery. International shipments include tracking, but delivery confirmation may not be available in all destinations. We are not responsible for lost, stolen, or delayed packages once they are in transit. Customers who require additional protection should select an insured shipping option at checkout.

 

Certain products may be restricted from shipping to specific countries due to local regulations. Customers are responsible for ensuring that jewelry imports are permitted in their country. If additional documentation is required for customs clearance, customers must inform us at the time of purchase.

 

All shipments will be declared at full value for customs purposes; marking packages as "gifts" is not permitted.

Sterling silver naturally reacts with air and moisture, leading to tarnish over time. Exposure to high humidity, sunlight, and contaminants such as salt water can accelerate this process. To minimise tarnishing, store your jewelry in a dry, airtight container and consider using anti-tarnish strips or pouches to absorb harmful chemicals. Regular maintenance, such as gently polishing with a soft cloth or using a mild anti-tarnish solution, will help preserve its original state.

 

For jewelry with stones and intricate settings, extra care is needed. Avoid exposure to excessive force, as impact can loosen settings or cause damage to delicate stones. Soldered joins while strong, are not indestructible—repeated stress or bending may weaken them over time. Always remove jewelry before engaging in activities that could strain the metal or cause abrasion, and avoid prolonged contact with water or chemicals to ensure long-term durability.

All of our pendants come with an 18" sterling silver cable chain, measuring 1.1mm in thickness. This versatile chain is perfect for showcasing your pendant with a sleek and understated elegance. If you need a different length or type of chain, feel free to reach out, as we offer chain customizations to fit your style.

 

We are committed to using only ethically sourced natural and lab-grown stones in our jewelry. All gemstones are AGTA-certified, ensuring they are responsibly mined, produced, and traded. We believe in supporting the earth and its people, which is why we carefully select stones that align with our values of ethical practices. Each stone not only adds beauty to our designs but also represents a commitment to environmental and social responsibility.

 

We offer customization options to make your piece even more unique to you. If you're interested in personalizing your jewelry, please don't hesitate to inquire using the contact form found at the bottom of every page. When reaching out, be sure to include the product SKU to help us assist you more efficiently. Please note that customizations may incur additional production time and a separate fee, which will be determined based on the specifics of your request.